Frequently Asked Questions
- What are your shipping charges?
- What are my shipping options?
- Do you ship to PO boxes?
- Can I place my order over the phone?
- Do you match prices?
- Is it safe to order online?
- What is your return policy?
- Do you have a catalog?
- What if the items I order are out of stock?
- When can I expect to receive my package?
- Can I change the items I ordered?
- How do I cancel my order?
- How do I change my shipping information?
- Do you ship to APO/FPO military addresses?
- Which warehouse will my order ship from?
- During what hours can I speak to a representative?
- Can I ask technical questions about products?
- Can I order bars in the summer months?
- What are the order terms and conditions?
Q. What are your shipping charges?
A. Orders with an item subtotal of less than $50.00 are charged a flat rate of $5.95. Orders with an item total greater than $50.00 are shipped free via UPS Ground. No hidden handling fees or gimmicks, simply free shipping.
top of page Q. What are my shipping options?A. We give you the option of choosing between UPS ground or USPS priority mail. Typically UPS ground is the way to go due to our warehouses throughout the USA giving you the ability to receive your order within 1 - 2 days. UPS Next Day Air and UPS 2nd Day also available when you choose your shipping method.
top of page Q. Do you ship to PO boxes?A. We do not currently ship to PO boxes.
top of page Q. Can I place my order over the phone?A. Yes of course you can. Call us at (877) 505-1777 Monday - Friday 8 AM - 6 PM CST Saturday 9 AM - 3 PM CST.
top of page Q. Do you match prices?A. No sorry we do not match prices at this time. We have found a lot of sites have extremely low prices but make up for it with astronomical shipping rates. Our philosophy is to keep the math simple, competitive prices, flat rate or free shipping. No Gimmicks. Also we offer unmatched service and timely delivery that other sites simply can't compete with. When you order with Coast 2 Coast Supplements you can be sure you are ordering from a secure site and you're going to get your order fast.
top of page Q. Is it safe to order online?A. Also notice when you are checking out the URL changes from http to https, ' s ' means secure. It is a top priority of Coast2CoastSupplements.com to make online ordering safe for you. We have never had a security issue. No leaked transactions or credit card numbers. Our servers are secure and they are kept up to the minute with the latest security updates. Also click our SSL certificate to verify your transaction is run over a secure server. Your credit card transaction is being processed by Linkpoint. Linkpoint currently serves over 73,000 merchants, processes 900,000 transactions, per hour, and processes over 5 billion dollars in volume per year. Your full credit card number is not visible in our system as it is encrypted.
top of page Q. What is your return policy?A. Please call (877) 505-1777 or e-mail us at customerservice@coast2coastsupplements.com within 72 hours of receiving your order to receive return authorization. We will accept a full return on your unopened product less the shipping fee (in most cases this is $5.95). We must do this as we pay to ship the items free for you when the criterion is met. As always we will do what it takes to make you happy.
top of page Q. Do you have a catalog?A. No we do not have a catalog. Due to this being such a dynamic industry and new products being released daily we choose to keep our catalog online only.
top of page Q. What if the items I order are out of stock?A. We keep our inventory live with our website , therefore on the rare occasion that we are out of an item that appears in stock online we will email you within 24 hours. At that time we will give you the following options: 1. Replace the item with a similar item. 2. Cancel the order. 3. If other items are ordered ship the rest of the order and receive a refund for the out of stock item.
top of page Q. When can I expect to receive my package?A. With four warehouses strategically placed throughout the United States we can get your products to you faster than anyone. See the interactive map below to get an exact time in transit. Simply place your mouse over your area and you"ll see your expected date of delivery.
top of page Q. Can I change the items I ordered?A. If this is the case please call (877) 505-1777 or e-mail us at customerservice@coast2coastsupplements.com right away. We will exhaust every effort to make this change for you. However we ship orders within minutes of you placing your order. If it happens to be too late for us to stop your order we will accept a full return on your unopened product less the shipping fee (in most cases this is $5.95). We must do this as we pay to ship the items free for you when the criterion is met. As always we will do what it takes to make you happy.
top of page Q. How do I cancel my order?A. Please call us at (877) 505-1777 or e-mail us at customerservice@coast2coastsupplements.com right away. Keep in mind we ship orders within minutes of you placing your order. If your order has not shipped we will cancel it for you right away. If your order has shipped we will accept a return or exchange for the product assuming it remains unopened. We can complete an exchange or cancellation for you if you pay for the shipping since we paid for the shipping originally. Remember you must contact our returns department for return authorization.
top of page Q. How do I change my shipping information?A. Please call us at (877) 505-1777 or e-mail us at customerservice@coast2coastsupplements.com right away. Keep in mind we ship orders within minutes of you placing your order. If it happens to ship to the wrong address we will have it shipped back to us and then we will ship it to your correct address. Please note there is a $9.00 charge for address corrections after an order has shipped as this is what UPS charges for address corrections.
top of page Q. Do you ship to APO/FPO military addresses?A. Yes, we do ship to military addresses via USPS military mail. Orders typically arrive to these addresses within 4-10 business days. Orders shipped to APO/FPO addresses are charged a flat rate of $9.95. Unless the weight of the package exceeds 50 lbs then the charge is $18.95. Please list all of your address info as shown below:
Important* Please be sure to enter your proper billing address. This is the address where your credit card bills go. It is independent of your shipping address, which should be entered in the "shipping address" area.
John Doe
Address Line1
Address Line 2 (additional info if needed)
APO, AE 09351
USA
A. We will always ship orders from the warehouse that can fill your order completely and is closest to you. If we cannot fill your order completely from the closest warehouse we will move to the next closest warehouse and ship from there. We want to get you your order FAST.
top of page Q. During what hours can I speak to a representative?A. Monday - Friday 8 AM - 6 PM CST Saturday 9 AM - 3 PM CST.
top of page Q. Can I ask technical questions about products?A. Absolutely. We pride ourselves on our in depth product knowledge. Our entire staff has been trained on all of our products. We are all fitness enthusiasts just like you. Try our live chat feature and we will gladly answer your questions. If you"d like to order over the phone, contact us at (877) 505-1777. If we don"t know the answer we will do the research and get you the right answers to all of your questions.
top of page Q. Can I order bars in the summer months?A. Yes you can, however, we warn that you do run the risk of receiving melted bars. We store the bars in a climate controlled warehouse, however UPS trucks are not refrigerated. Therefore Coast 2 Coast Supplements will not be held responsible for melted bars ordered during the summer months.
top of page Q. What are the order terms and conditions?A.
- Coast2Coast Supplements will not be responsible, nor refund orders that were incorrectly or falsely submitted.
- Coast2Coast Supplements and UPS do not process or ship orders on weekends or holidays.
- Coast2Coast Supplements will not be responsible for lost, stolen, or damaged property left at the door. Adult signature required for delivery.
- Please contact Customer Service at 1-877-505-1777 if you have any questions.
- Your submission of an order indicates your agreement to all terms.
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"Your staff is very knowledgeable as they were very helpful with answering my supplement questions and the delivery was very fast, first class all the way, I'll definitely be back. |
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